Sorry To See You Go

December 17, 2014.Reading time 3 minutes.

My technophobic wife has taken an increasing shine to internet shopping.

Point, click, receive, wrap… Point, click, receive, wrap…

At this point, you might be thinking this is another husband-rant about all of the clicking activity and the bill that will come due in January. Well, that may be a subject for another post (I hope the title changes), but right now I’m trying to wrap my mind around the amount of email spam that her clicking has brought us. You see, we share an email account. Mistake? Maybe… but it has worked thus far.

Here is the problem, cleaning my inbox is the one thing I’m OCD about. I need it to be current or I lose focus. At work, I churn through emails faster than a Gopher on balsa-wood. If I can answer it immediately, it is gone. If it makes me mad, gone. If it is ambiguous and may not pertain to me, whoops, I hit delete. My inbox is squeaky-clean. The one at work, that is.

The shared inbox at home gets bogged down in December with order confirmations, shipping information, and advertisements. Oh the advertisements. Did I mention my wife is a technophobe? So, while she has mastered the checkout function of two hundred seventy-four websites, I can’t convince her that they won’t think any less of her if she unchecks the little box that says, “Would you like us to send you an ungodly amount of emails that are irrelevant, obnoxious, and likely to cause enmity between husband and wife?”

I should be working a second job to prepare for the aforementioned bill, but I spend my December trying to unsubscribe from every mailing list known to mankind. Only they lie to you when they allow you to hold the illusion that leaving them is an option. It’s a web of deceit – an impossibility. You cannot be removed from mailing lists. “You have been removed from our mailing list. We are sorry to see you go” is a lie from the bowels of the earth.

What the little button should say is, “Thank you for verifying your existence, I will now torture you every fifteen minutes with a blinking email reminder of your incompetence.”

♦

After trying unsuccessfully to remove our email address from yet another list, I marched to the den, bowed out my chest, and sternly gave my wife an ultimatum!

“Either you learn to uncheck the subscribe button, or we are changing our email address!”

Women don’t like ultimatums.

Of course, our email address remains the same and though wounded and alone, I am off to fight a MailChimp.

A Call to Tech Support

August 5, 2014.Reading time 4 minutes.

The wifi in my eldest daughter’s laptop died recently. Being the home’s Chief Technology Officer, I worked through the handy troubleshoot on the system which told me it was working perfectly. Of course, the inability to connect to the internet and the distraught look on my poor daughter’s face told me it wasn’t. No worries, I bought a USB dongle and she was up and running.

Little did I know that my trouble-shooting skills would soon be needed again. A week ago, she informed me that her dongle wasn’t working. Of course, at 11:15, my system was shut down, so I didn’t pay much attention and went to bed. When I awoke, I realized it wasn’t her computer – there was a wholesale internet outage in the house!

I think that is mentioned in Revelation, isn’t it? The Mark of the Beast and the inability to access High-Speed Wireless is in chapter 13, if I remember correctly. I looked outside and it didn’t appear the Battle of Armageddon had begun yet. A check of the beds told me the wife and kids were still here, so the rapture hadn’t left me behind (Whew!)

But I still had no internet.

This has happened before and I fixed it. What did I do? Oh yeah, I unplugged it and it rebooted itself. So I pulled the plug and let it regenerate. Unfortunately, the light blinking was still red long after power was restored. So I called my ever-helpful internet service provider and got stuck in the web of automated attendants who sound helpful, but are very patronizing. Don’t they know I am the CTO? That should give me some status, I would think.

My biggest problem wasn’t the self-righteous know-it-all computer voice on the other end of the phone, it was the fact that my cell phone service is spotty in the basement where the router resides. So I put the phone on speaker and listened as best I could. Like a rat pushing through a maze, I found the tech support cheese after seventeen minutes and the new, smarter sounding Tech Support Weenie voice tells me we are going to have to restart the system.

TSW: I will now tell you how to restart your system. This is a medium level procedure and will take approximately 3-5 minutes.

Okay

TSW: Can you see your internet router?

Yes

TSW: Please find the power cable on the back of the router and say yes when you’ve found it.

Got it

TSW: I didn’t understand you.

Er… Yes

TSW: Trace the cable to the electric outlet. Unplug the cable and wait 10 seconds before plugging it back in.

Well, that’s what I did before, but okay

TSW: Did this solve your problem?

NO!

At that point, my spotty cell service affected my ability to clearly hear the next steps in the process. What I am pretty sure it said was for me to disconnect all cables, kick the box across the room, plug it back in and see if any lights were blinking. Repeat until no lights function.

Done!

After I hung up, I went to work early and left this note on the floor:

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