A Call to Tech Support

August 5, 2014.Reading time 4 minutes.

The wifi in my eldest daughter’s laptop died recently. Being the home’s Chief Technology Officer, I worked through the handy troubleshoot on the system which told me it was working perfectly. Of course, the inability to connect to the internet and the distraught look on my poor daughter’s face told me it wasn’t. No worries, I bought a USB dongle and she was up and running.

Little did I know that my trouble-shooting skills would soon be needed again. A week ago, she informed me that her dongle wasn’t working. Of course, at 11:15, my system was shut down, so I didn’t pay much attention and went to bed. When I awoke, I realized it wasn’t her computer – there was a wholesale internet outage in the house!

I think that is mentioned in Revelation, isn’t it? The Mark of the Beast and the inability to access High-Speed Wireless is in chapter 13, if I remember correctly. I looked outside and it didn’t appear the Battle of Armageddon had begun yet. A check of the beds told me the wife and kids were still here, so the rapture hadn’t left me behind (Whew!)

But I still had no internet.

This has happened before and I fixed it. What did I do? Oh yeah, I unplugged it and it rebooted itself. So I pulled the plug and let it regenerate. Unfortunately, the light blinking was still red long after power was restored. So I called my ever-helpful internet service provider and got stuck in the web of automated attendants who sound helpful, but are very patronizing. Don’t they know I am the CTO? That should give me some status, I would think.

My biggest problem wasn’t the self-righteous know-it-all computer voice on the other end of the phone, it was the fact that my cell phone service is spotty in the basement where the router resides. So I put the phone on speaker and listened as best I could. Like a rat pushing through a maze, I found the tech support cheese after seventeen minutes and the new, smarter sounding Tech Support Weenie voice tells me we are going to have to restart the system.

TSW: I will now tell you how to restart your system. This is a medium level procedure and will take approximately 3-5 minutes.

Okay

TSW: Can you see your internet router?

Yes

TSW: Please find the power cable on the back of the router and say yes when you’ve found it.

Got it

TSW: I didn’t understand you.

Er… Yes

TSW: Trace the cable to the electric outlet. Unplug the cable and wait 10 seconds before plugging it back in.

Well, that’s what I did before, but okay

TSW: Did this solve your problem?

NO!

At that point, my spotty cell service affected my ability to clearly hear the next steps in the process. What I am pretty sure it said was for me to disconnect all cables, kick the box across the room, plug it back in and see if any lights were blinking. Repeat until no lights function.

Done!

After I hung up, I went to work early and left this note on the floor:

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The good news, there is free wifi at the hotel, but I really wish they would call.

The Muppet Factory

May 1, 2014.Reading time 4 minutes.

My day job is in the world of high-tech. No, I’m not a brilliant engineer who designs all kinds of innovative, life-changing products. I only sell to them. For a fairly normal bloke, trying to relate to such people can lead to all kinds of challenges.

You have to understand, these are people who don’t see the light of day very often. Most of their time is spent on computers, whiteboards, and in dark laboratories concocting the next bit of technology that we normal folk can’t live without. They often spend sixteen hour days in their precious lab and forget to eat, sleep, shower, or have any useful form of human interaction. These people are completely devoid of emotion, but can chart its theoretical development in sixty-three different types of graphs. I am talking about the type who can build his own robot to maintain his house yet can’t waste enough mental energy to hit more than three of his seven belt-loops.

Now you know the kind of people I deal with on a daily basis. It can be fun. They look down on my intellect, but can’t understand even the most basic joke I throw out. When I rattle off something witty, I typically get a blank stare or an uncomfortable chuckle.

We have a small office in this world of technology. Ours is in the back corner of the building and on my trips to the lavatory, I frequently run into these geniuses – sometimes quite literally as they are too preoccupied with vast equations to look up when they walk. There is a door I walk past that leads to what I call, The Muppet Factory.

I don’t know what goes on behind that door because it has one of those coded locks with a scanner on it. I’ve tried punching all kinds of numbers on it, but it is probably some precise code that average people don’t have enough memory to retain. All I know is that the people who come in and out of it resemble cartoon characters come to life. The first one I saw was a dead ringer for Beaker. A Keystone Cop emerged one day followed by Animal. Several other characters have been spotted lately. Olive Oil works there, but we have yet to see Popeye. It is simply fascinating.

Now, when I walk down that hall, I go very slowly and sing things like, It Ain’t Easy Being Green, and Mahna Mahna to see if I can lure one of them out. No dice, thus far. They stay in their lab building more Muppets or stealing people for their evil machine that does it.

In this world of High Tech, I wonder what the goal of their Muppet Factory could be. Is this fandom run amok? Or is it a demented project to design a more colorful and aesthetically pleasing exterior for engineers and programmers? It is beyond my intellect to know, but I remain curious. So if you see people walking around who look suspiciously like cartoon characters, be wary. They my just be plotting something that we won’t understand until we are all subject to the vain whims of our new dictator, Miss Piggy.