A Call to Tech Support
The wifi in my eldest daughter’s laptop died recently. Being the home’s Chief Technology Officer, I worked through the handy troubleshoot on the system which told me it was working perfectly. Of course, the inability to connect to the internet and the distraught look on my poor daughter’s face told me it wasn’t. No worries, I bought a USB dongle and she was up and running.
Little did I know that my trouble-shooting skills would soon be needed again. A week ago, she informed me that her dongle wasn’t working. Of course, at 11:15, my system was shut down, so I didn’t pay much attention and went to bed. When I awoke, I realized it wasn’t her computer – there was a wholesale internet outage in the house!
I think that is mentioned in Revelation, isn’t it? The Mark of the Beast and the inability to access High-Speed Wireless is in chapter 13, if I remember correctly. I looked outside and it didn’t appear the Battle of Armageddon had begun yet. A check of the beds told me the wife and kids were still here, so the rapture hadn’t left me behind (Whew!)
But I still had no internet.
This has happened before and I fixed it. What did I do? Oh yeah, I unplugged it and it rebooted itself. So I pulled the plug and let it regenerate. Unfortunately, the light blinking was still red long after power was restored. So I called my ever-helpful internet service provider and got stuck in the web of automated attendants who sound helpful, but are very patronizing. Don’t they know I am the CTO? That should give me some status, I would think.
My biggest problem wasn’t the self-righteous know-it-all computer voice on the other end of the phone, it was the fact that my cell phone service is spotty in the basement where the router resides. So I put the phone on speaker and listened as best I could. Like a rat pushing through a maze, I found the tech support cheese after seventeen minutes and the new, smarter sounding Tech Support Weenie voice tells me we are going to have to restart the system.
TSW: I will now tell you how to restart your system. This is a medium level procedure and will take approximately 3-5 minutes.
TSW: Can you see your internet router?
TSW: Please find the power cable on the back of the router and say yes when you’ve found it.
TSW: I didn’t understand you.
TSW: Trace the cable to the electric outlet. Unplug the cable and wait 10 seconds before plugging it back in.
Well, that’s what I did before, but okay
TSW: Did this solve your problem?
At that point, my spotty cell service affected my ability to clearly hear the next steps in the process. What I am pretty sure it said was for me to disconnect all cables, kick the box across the room, plug it back in and see if any lights were blinking. Repeat until no lights function.
After I hung up, I went to work early and left this note on the floor:
The good news, there is free wifi at the hotel, but I really wish they would call.